Agency Link - Technical Help

The recommended browser for this web site is Microsoft Internet Explorer 11.

User Names and Passwords

The User ID and Password assigned to you are case sensitive and must be entered exactly as provided. For your safety and privacy, they MUST BE KEPT CONFIDENTIAL. Please notify us as soon as possible if you suspect that your User ID and Password for this web site have been stolen or compromised.

Logging into Agency Link:

  1. Click here to open a new window to the login page.
  2. Enter your assigned User ID.
  3. Enter your password.
    • Note: The password is case sensitive.
  4. Click Login.


This web site uses Session Cookies. If you experience issues logging into the Agent Portal, check the following settings:

Internet Explorer:

  • Open the Tools menu.
  • Click Internet Options.
  • On the Privacy tab, use the bar to select Medium settings.
  • Click the Advanced button below the bar.
  • Check Override automatic cookie handling and under First-party Cookies click Accept. If you don’t want to override cookie handling uncheck Override automatic cookie handling.
  • Click OK to close the Advanced Privacy Settings window.
  • Click OK to close the Internet Options window.

Pop-Up Blocker

Some of the menu options in the Agent Portal will cause another window to pop-up. If you have a Pop-Up Blocker turned on, you will need to do one of the following:

  • Turn the Pop-up Blocker off.
  • Program the Pop-up Blocker to allow pop-ups from this web site.
  • Press the CTRL key when you click on a menu button, which effectively bypasses the Pop-up Blocker.


Microsoft's Internet Explorer provides full support for the Utica First Insurance Company web site's features. To insure a quality visit, make sure that JavaScript is fully enabled.

JavaScript is automatically enabled in Internet Explorer. If JavaScript has been manually disabled, use the procedure below to enable it.

Internet Explorer

  • Click the Tools menu.
  • Click Internet Options.
  • Click the Security tab.
  • In the Zone box, select Internet.
  • Look at the Security level for this zone setting:
    • If the selected security level is not Custom (for advanced users), JavaScript is already enabled. You do not need to edit your settings. Click Cancel to close the Internet Options window.
    • If the selected security level is Custom, continue with the next step.
  • Click the Custom Level button.
  • Scroll down to the Active scripting section near the bottom of the list.
  • In the Active scripting area, click Enable.
  • Click OK to close the Security Settings window.
  • Click OK to close the Internet Options window.

Adobe Reader® Required

Many of the forms and documents listed on this web site are in PDF format and require Adobe Reader® to view. To download the latest version of Adobe Reader, click the button below.

Help Desk

If you need any help accessing or using our web site, please call our Help Desk at 800-456-4556 and choose option 6.